Benchmark, analyse and draw actionable ideas to deliver great customer experience

Are you working in the Financial Services and dealing with Customer Experience on a day-to-day basis? Do you want to learn more from the competitors and build B2B connections? Or simply want to stay ahead of the curve by being the first to follow through on the latest customer needs and desires? Great news, we are back for the 2nd year with bigger and better Customer Experience Transformation: Financial Services Nordics Summit taking place 14-15 June in Stockholm.

This meeting is strictly organised for senior management and aimed at helping you set strategies, prepare for change management and drive digital transformation. No theory talks, only real-life case-studies covering a range of topics from personalisation, cultural change, multichannel management, employee engagement, digitalisation and so much more.

Join the 60+ top companies to take your customer experience management to the next level, learn about upcoming trends and take away the key lessons to promote back in your own company. Moreover, address those questions that you have been working on and haven’t yet found the best solution by networking with thought leaders who have experienced these and already have a strategy in place.

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2016 Topics Will Include

Strategy and ROI: Differentiating through CX activity

Strategy and ROI: Differentiating through CX activity

Differentiating your company through CX activity to improve results & ROI

Customer Culture and Employee Engagement

Customer Culture and Employee Engagement

Differentiating your company through CX activity to improve results & ROI

Customer Insights and Analytics

Customer Insights and Analytics

How to maximise insights

Digitalisation and User Experience

Digitalisation and User Experience

Driving digitalisation to improve customer experience

Why should you attend?

 

This is the most senior event in the region - 70% of the delegates hold VP, Director and Head level positions

 

Gathering delegates and speakers from the Nordic region, Baltics, Poland and Netherlands to discuss trends and opportunities in the FS space and how this can be communicated effectively to the Nordic customer

 

Last year we had 65 industry representatives (banks, insurance and other FS institutions) attend our first annual event. Now in our 2nd year, we’re expecting at least 80 people onsite

 

100% case-study led! Providing you with actionable insights and inspiration to drive new strategies

 

It is not a solution provider focused event - it is designed to address your challenges with your industry peers

 

Offering B2C as well as a B2B perspective enabling you to acquire invaluable contacts and promote your profile amongst the Nordics region, as well benefit from the learning experience

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